Terms and Conditions
The terms and conditions below apply to all coaching services provided by Friederike ‘Rika’ Cossey to any individual or organisation.
In these terms (“the terms”), “we”/“us”/“our” means Friederike Cossey, and “your”/“your”/“yours” means you, the client.
Purchasing any services from us constitutes acceptance of the terms. The terms shall not be varied in any way whatsoever unless agreed in advance in writing between the parties.
The term “coaching” as here used covers life coaching and personal coaching for individual clients. The term “workshop” as here used covers all group coaching sessions.
DEFINITIONS
“Fee” means the sum payable by you to us for the services.
”Services” means all coaching services (including but not limited to individual one-to-one sessions over Zoom, Skype or telephone, and all group sessions and workshops) as requested by you.
”Session” means a coaching session lasting between 30 to 90 minutes in length.
1. Appointment
1.1 We agree to supply the services to you and you agree to pay the fee for the same subject to these terms.
1.2 The exact date and time of our supply of the services is agreed when you book one of the session slots on the website’s scheduling system, or both parties confirm a date and time via email.
1.3 By selecting a specific service, you are agreeing to pay the stated fee in full at the time of booking.
1.4 No variation to these terms shall be binding unless agreed in writing and signed by both parties.
2. Independent contractor status
Friederike Cossey is engaged as an independent contractor. Nothing herein will be deemed or construed to create an employer-employee, joint venture, partnership, or agency relationship between Friederike Cossey and you for any purpose whatsoever.
3. Your Status
3.1 By purchasing coaching from us, you warrant that: (i) You are legally capable of entering into binding contracts; and (ii) You are at least 18 years old.
3.2 You understand that your coaching results are dependent on your actions. You enter coaching with the full understanding that you are wholly responsible for creating your own results.
3.3 You understand and agree that the services provided by us is in no way to be construed as psychological counselling or therapy.
4. Our obligations
4.1 We shall endeavour to provide the services in accordance with these terms.
4.2 In the event that we cancel the services or a session, as applicable, for any reason, we shall offer you a new date for the services or the session and no additional fee shall be payable by you.
4.3 We acknowledge that anything you share with us is completely confidential.
4.4 Please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege.
5. Your obligations
5.1 You shall: (i) co-operate with us as reasonably necessary in order to enable us to provide the services, and (ii) notify us of if you have any special requirements relating to the services prior to us providing the services.
5.2 You understand that for our work to be effective it’s important for you to be as honest, open and at ease as possible.
5.3 You shall notify us if and when: (i) you say or do anything in a session that you don’t feel comfortable with; and (ii) you have any concern at all with the way we are working.
6. Payment
6.1 For any workshop or coaching session, you are responsible to pay the complete fee to us via Paypal or credit card at the time of booking.
6.2 You understand and agree that in the event you fail to comply with this clause, a session will be automatically cancelled.
7. Cancellation Policy
7.1 In the event you decide to cancel your services and no longer wish to use them, the fee is not refundable. You do however have the right to transfer the services to someone you know as long as you provide this notice to us in writing over email.
7.2 In the event that you notify us that you wish to postpone a coaching session prior to the time of commencement of the same, you shall do so 48 hours (2 business days) or more in advance of the scheduled session. If you notify us less than 48 hours (2 business days) in advance of the next scheduled session, the fee is not refundable.
7.3 In the event that you notify us that you wish to postpone a coaching session, you acknowledge and agree that we cannot guarantee to reschedule the same for your preferred date and time.
7.4 In the event that you notify us that you wish to postpone a coaching session, you acknowledge and agree that you have up to 60 days to use a one-off coaching session and up to 90 days to use the six-session pass.
7.5 In the event that you notify us that you wish to cancel your attendance in a workshop, you acknowledge and agree that you are not eligible for a refund or rescheduling to another workshop session.
8. Refunds Policy
8.1 You understand and agree that in the event that if you are unhappy with any part of our services, you shall notify us within 48 hours of having had a session or workshop.
8.2 In the event you wish to ask for a refund of that particular session or workshop, you should give us a written notification within 48 hours of the session or workshop outlining in 200 words or more your reason for dissatisfaction.
8.3 If a refund is granted, both parties have the right to terminate the coaching agreement from there onwards in writing, and we shall not be liable to you to provide any future services.
9. Limitation of liability
9.1 We make no guarantees, representations or warranties of any kind or nature, expressed or implied with respect to the coaching services negotiated, agreed upon and rendered.
9.2 We shall not be liable to you for any loss or damage (including without limitation), any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, and whether in tort (including without limitation negligence, contract or otherwise) that may result in connection with the services.
9.2 Notwithstanding any damages that you may incur, our entire liability under this agreement, and your exclusive remedy, shall be limited to the amount actually paid to us under this agreement for all coaching services rendered through and including the termination date.
10. Notices
All notices to be given under these Terms will be in writing (which may include email). Any notice given by email shall be deemed served when despatched.
11. Force majeure
We shall not be liable to you or deemed to be in breach of these terms by reason of any delay in performing or any failure to perform any of our obligations in relation to the services if the delay or failure was due to any cause beyond our reasonable control.
12. Waiver
No delay or failure by either party to exercise any of its powers, rights or remedies under these terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.
13. Severability
If any part of these terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part will be severed from these terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
14. Entire agreement
These terms together with our booking confirmation and client-coach agreement constitute the entire agreement between the parties and shall exclude of any other agreement, or understanding of any kind, whether oral or written, relating to the services.
15. Dispute Resolution
If a dispute arises out of this agreement that cannot be resolved by mutual consent, you and we agree to attempt to mediate in good faith for up to 30 days after the notice is given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.
16. Governing law and jurisdiction
These terms shall be governed by and construed in accordance with Swedish law and the parties hereby agree to submit to the exclusive jurisdiction of the Swedish courts.